Branch Service Offer

The Branch Service Offer at UBL (United Bank Limited) plays an essential role in enhancing the overall customer experience at the bank. This position is designed for fresh graduates who are eager to start their career in banking and customer service. The successful candidate will be tasked with supporting branch operations and effectively assisting customers with their banking needs. You will collaborate with a dynamic team of 20 individuals, working together to ensure that our clients receive top-notch service while adhering to banking regulations and maintaining high standards of accuracy in cash handling. This role provides an excellent foundation for your career in the financial industry, allowing you to gain valuable skills in customer service, cash management, and banking practices while working under the supervision of experienced staff members.

Responsibilities

Provide exceptional customer service by assisting clients promptly and efficiently with their banking inquiries.
Handle cash transactions accurately and ensure compliance with banking regulations to safeguard the bank's financial assets.
Support sales initiatives by promoting banking products and services to customers, contributing to branch growth objectives.
Maintain detailed knowledge of bank policies, products, and services to answer customer questions effectively and accurately.
Analyze customer data to identify trends and opportunities for improving service delivery and sales performance.
Collaborate with team members to achieve service excellence and meet customer satisfaction targets.
Ensure the protection of customer information and adhere to privacy regulations in all interactions.
Participate in training programs to enhance your skill set and stay updated with industry practices and compliance requirements.
Help manage branch operations by taking responsibility for specific tasks assigned by team leaders or management.
Provide feedback on customer service processes to continually improve the branch's service offerings.