یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Service Center Manager

Vivo Pakistan

نومبر ۰٦, ۲۰۲۴ شائع ہوئی 877 نے دیکھا

PKR. 70,000 - 80,000/Month

Manage the daily operation of the customer service center, maintain the brand image, and improve customer satisfaction.
Properly manage customer service center maintaining 6s standardization and all assets of the, such as revenue, Spare parts, Fixed assets, Standard Parts and Repair Tools as per company guidelines.
Receive and deal with mobile phones sent by customers or dealers, keep good contact and communication with them, and arrange repair, maintenance and their delivery.
Regularly organize meetings for customer service center staff to learn expert knowledge, skills to improve user experience.
Supervise and manage the customer service center staff to strictly abide by the company’s culture and policies.
Deal with user complaints, professional consultation, technical problems, and guide them to operate properly to make them completely satisfied.
Timely and direct communicate the feedback of mobile phone safety incidents to the Manager Customer Services.
Regularly collect feedbacks from branches, dealers and promoters and maintain good communication, make a summary and report to Manager Customer Services & technical manager.
Fill in when the customer service consultant is busy or vacant.
Maintain clean and tidy environment of customer service center.
Paying all Utility bills for the service center. Purchasing material for the service center, i.e. grocery, stationery, and other miscellaneous items.
Responsible for all audits warehouse, revenue management etc.
Management of warehouse inventory (Receiving & Return of good/bad materials) of daily repairs from/to Head office.
Co-ordinate with Call Center team related to user complains and feedbacks.
Check whole service center office equipment’s and try to fix the maintenance issues on daily basis.
Check the cameras of Service Center on daily basis for security improvement.
Complete kinds of work of the customer service center and improve the performance.
Management of petty cash for repayments, timely revenue collection & submission while cooperating with the Coordination Function.
Complete other tasks assigned by the director and the Management Center.

What do we offer:

For the right candidate, we are offering the opportunity to build a career with a multi-national organization along with an attractive salary and benefits package.

مہارتیں

Coordination Skills Customer Satisfaction Management Negotiations Skills End to End Sales

نوکری کی تفصیلات

صنعت:

برقیات

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

نوکری کا مقام:

ملتان, پاکستان

جنس:

مرد

عمر:

24 - 30 سال

کم از کم تعلیم:

بیچلرز

ڈگری کا عنوان:

BS Electrical/Electronic Engineering

کیریئر کی سطح:

تجربہ کار پیشہ ور

تجربہ:

3 سال - 5 سال

اس سے پہلے درخواست دیجیۓ:

دسمبر ۰۷, ۲۰۲۴

تاریخِ اِشاعت:

نومبر ۰٦, ۲۰۲۴

Vivo Pakistan

برقیات · 1001-1500 ملازمین - ملتان

پیروی کریں

vivo is a technology company that creates great products based on a design-driven value, with smart devices and intelligent services as its core. The company aims to build a bridge between humans and the digital world. Through unique creativity, vivo provides users with an increasingly convenient mobile and digital life. Following the company's core values, which include Benfen,* user-orientation, design-driven value, continuous learning, and team spirit, vivo has implemented a sustainable development strategy with the vision of developing into a healthier, more sustainable world-class corporation. While bringing together and developing the best local talents to deliver excellence, vivo is supported by a network of R&D centers in Shenzhen, Dongguan, Nanjing, Beijing, Hangzhou, Shanghai, and Xi'an, focusing on the development of state-of-the-art consumer technologies, including 5G, artificial intelligence, industrial design, imaging system and other up-and-coming technologies. vivo has also set up an intelligent manufacturing network (including those authorized by vivo), with an annual production capacity of nearly 200 million smartphones. As of now, vivo has branched out its sales network across more than 60 countries and regions and is loved by more than 400 million users worldwide. *"Benfen" is a term describing the attitude on doing the right things and doing things right – which is the ideal description of vivo's mission to create value for society.