گزشتہ کل شائع ہوئی 70 نے دیکھا Report Job
We are seeking a detail-oriented and empathetic Complaints Management Officer to handle and resolve customer and Clients complaints efficiently and professionally. This role plays a crucial part in maintaining customer satisfaction, improving service quality, and ensuring compliance with regulatory standards.
- Receive, log, and manage complaints across all channels (phone, CRM, in-person, etc.).
- Investigate complaints thoroughly and impartially, gathering all necessary information.
- Respond to complainants within defined service levels and in a respectful, empathetic manner.
- Work with internal teams to resolve issues and identify process improvements.
- Maintain accurate records of all complaints and outcomes.
- Prepare regular reports and analysis on complaint trends for senior management.
- Ensure compliance with organizational policies and relevant regulations.
- Ability to manage projects across scattered or remote sites.
- Day-to-day reporting
مہارتیں
نوکری کی تفصیلات
WaterQo Pvt Ltd
تعمیراتی · 1-10 ملازمین - لاہور
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