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We are looking for a Call Center Executive to manage inbound and outbound calls efficiently, provide exceptional customer service, and resolve customer inquiries or complaints professionally. The ideal candidate should have excellent communication skills, problem-solving abilities, and a customer-focused approach.
Key Responsibilities:
- Handle inbound and outbound calls in a professional manner.
- Identify customers’ needs and provide accurate solutions.
- Maintain customer records and update databases.
- Follow call scripts and ensure quality service standards.
- Resolve customer complaints efficiently and escalate complex issues when necessary.
- Meet sales targets (if applicable) and promote company products/services.
- Provide product/service information and support to customers.
- Collaborate with team members to ensure high-quality service delivery.
- Follow up with customers to ensure issue resolution and customer satisfaction.
- Adhere to company policies and procedures, including data protection regulations.
Requirements & Skills:
- Education: Minimum High School Diploma; Bachelor’s degree preferred.
- Experience: Previous call center or customer service experience is a plus.
- Communication: Strong verbal and written communication skills.
- Problem-Solving: Ability to handle customer concerns effectively.
- Tech-Savvy: Proficient in using CRM software, MS Office, and call center systems.
- Multitasking: Ability to handle multiple calls and tasks simultaneously.
- Language Skills: Fluency in [mention language(s) required].
- Flexibility: Willingness to work in shifts, including weekends and holidays if required.
Benefits:
- Competitive salary and performance-based incentives.
- Career growth and development opportunities.
- Paid training and professional development.
- Health and wellness benefits (if applicable).
- Friendly and dynamic work environment.
A2Z Resource Group
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