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We’re looking for a proactive, customer-focused professional to join our Customer Care team. If you have excellent verbal and written English skills, a passion for delivering exceptional service, and at least two years of experience in a similar role, this could be the perfect opportunity for you! Experience dealing with UK customers would be a bonus.
Why Join Us?
- Be part of a fast-paced, customer-driven team that thrives on providing outstanding service.
- Contribute to a growing industry leader with a strong reputation for quality and innovation.
- Grow your career with training, support, and opportunities for progression.
Key Responsibilities
- Respond to customer enquiries, quotes, and orders across live chat, phone, and email, ensuring SLA compliance.
- Provide tailored advice and recommendations to meet customer needs and exceed expectations.
- Proactively upsell AA Labels’ products and services.
- Build strong relationships with customers, ensuring every interaction is followed up in writing.
- Drive sales growth through consultative approaches and quotation conversion.
- Follow up on sample orders and quotations to maximise order conversions.
- Support colleagues and ensure seamless team coverage during absences or peak times.
- Manage and oversee customer complaints, returns, and artwork-related queries to ensure timely resolutions.
- Track and monitor express orders to ensure customer satisfaction.
What We’re Looking For
Knowledge
- Strong mathematical understanding, including geometry and measurements.
- Expertise in customer care and relationship management.
- Consultative sales and quotation conversion techniques.
(Knowledge of the label industry is a plus, but don’t worry – we’ll provide full training!)
Skills
- Exceptional verbal and written English communication.
- Professional telephone presence and outstanding interpersonal skills.
- Strong problem-solving abilities with a keen eye for detail.
- Time management and multitasking in high-pressure situations.
- IT proficiency, particularly in Microsoft Office (PowerPoint, Word, Outlook, Excel).
Qualities
- A positive “can-do” attitude and adaptability in dynamic environments.
- Empathy and customer-focused problem-solving.
- Ownership and accountability for seeing tasks through to completion.
- Quick learner with the ability to apply technical knowledge effectively.
Working Hours
12:00 pm – 09:00 pm (Monday – Friday)
Adjusted for UK daylight saving hours.
What’s In It For You?
- Starting salary: From 80,000 PKR/month
- Potential to earn performance-related bonuses
If you’re passionate about delivering exceptional customer experiences and are ready to take your career to the next level, we’d love to hear from you!
技能
AA Web Solutions (SMC Private) Limited
AA Web Solutions provide back office and IT support for Green Technologies Ltd. Based in UK & Europe manufacture plain and printed labels in both roll and sheet formats for B2B and B2C customers, across a broad range of market sectors and industry types. The company, trading as AA Labels has been in existence for 13 years and is continuing to experience strong growth, making it one of the leading suppliers of labels in the UK. We also run a charity Medical Aid Action in Lahore where over 20,000 patients per month are treated for free in our medical center. We have an air-conditioned/heated luxury office that 20+ team members enjoy the vibrant and fast-paced environment. Join us if you dare to accept new challenges and learn fast to achieve unprecedented success in your career.
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