发布 d 天前 645 查看 Report Job
PKR. 40,000 - 60,000/Month
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate and complete information about products/services.
- Resolve customer complaints and issues efficiently.
- Maintain customer records by updating information in the CRM system.
- Collaborate with other departments to resolve complex issues.
- Follow communication procedures, guidelines, and policies.
- Identify customer needs and provide appropriate solutions.
- Ensure high customer satisfaction and maintain a positive brand image.
Requirements:
- Experience: Fresher or at least 1 year of experience in customer support or a related field.
- Communication Skills: Excellent verbal and written communication skills.
- Customer Focus: Ability to handle customer queries with patience and professionalism.
- Problem-Solving Skills: Strong analytical and problem-solving abilities.
- Tech-Savvy: Comfortable using CRM software, chat tools, and email communication.
- Education: Minimum High School Diploma; Bachelor’s degree preferred but not mandatory.
- Work Environment: Reliable internet connection and a quiet workspace.
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