发布 Dec 05, 2024 287 查看
We are seeking a proactive and skilled individual for the role of Social Media Moderator and Chat Support Representative. The ideal candidate should possess excellent communication skills and a passion for delivering outstanding customer experiences.
Key Responsibilities:
- Monitor and manage social media platforms, responding to customer inquiries promptly and professionally.
- Provide efficient chat support to resolve customer queries effectively.
- Ensure customer satisfaction through exceptional written and verbal communication.
- Collaborate with the team to address and escalate issues when required.
Requirements:
- Strong written and spoken communication skills (English).
- Previous experience in a call center environment is required.
- Experience in chat support is highly preferable.
- Flexibility to adapt to dynamic work environments and shifts.
Why Join Us?
- Opportunity to work in a fast-paced and engaging environment.
- Enhance your skills in customer support and social media management.
Abacus Consulting
For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p
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