Social Media Moderator

We are looking for aSocial Media Moderator to join our dynamic team. The ideal candidate will be responsible for managing and moderating social media platforms, ensuring prompt and professional responses to customer inquiries, comments, and complaints.

Responsibilities:

Monitor and moderate social media platforms including Facebook, Instagram, Twitter, and others.
Respond to customer queries, comments, and complaints in a timely and professional manner.
Maintain brand voice and tone across all social media interactions.
Escalate complex issues to the relevant department.
Identify customer needs and provide appropriate solutions.
Ensure customer satisfaction by delivering excellent service.

Requirements:

Excellent spoken and written communication skills in English.
Graduation is mandatory.
Prior call center or social media moderation experience preferred.
Ability to work in rotational shifts (Morning, Evening & Night).
Strong problem-solving skills and attention to detail.
Proficient in using social media platforms and MS Office.

技能

Marketing Activation Communications Skills Chat Support Skills Social Media Consultation Social Media Optimization Social Media Chat Support

工作详细内容

全部职位:

35+ 发布

工作时间:

轮班制

工作类型:

全职/长期工

部门:

Call Centre Operations

工作地址:

伊斯兰堡, 巴基斯坦

性别:

没有偏好

年龄:

20 - 30 年

最低学历:

学士

学位头衔:

BA, B.com,BS, MA

职位等级:

入门级

电话预约已成功，我们的专家会在短时间内与你联系:

1年

在之前申请:

May 10, 2025

发布日期:

Apr 10, 2025

Abacus Consulting

· 1001-1500 员工 - 伊斯兰堡

关注

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p