发布 Dec 11, 2024 248 查看 Report Job
PKR. 35,000 - 90,000/Month
KEY RESPONCIBILITIES:
Customer Support
- Handle inbound and outbound customer calls, emails, or live chat interactions.
- Provide accurate information about product, services, and policies.
- Resolve customer inquiries, complaints, or issues.
- Escalate unresolved issues to the appropriate team or supervisor.
Problem Solving and Resolution:
- Identify Customer pain points and suggest practical solution.
- Record and track issues using CRM tools or internet systems.
- Follow up with customers to ensure satisfactory resolution of complaints or queries.
Data Management and Reporting:
- Maintain accurate records of customers interactions.
- Generate and share performance reports with supervisor or team leads.
- Update databases with customer information and feedback.
Quality and Compliance:
- Adhere to company policies and procedures during customer interactions.
- Ensure compliance with data protection and confidentiality standards.
- Meet or exceed key performance metrics, including customer satisfaction, response time, and resolution rate.
Collaboration and Team work:
- Work with team members to improve processes and enhance customer experience.
- Participate in training sessions and team meetings.
Skills and Qualification:
Required Skills:
- Strong Communication and active listening skills.
- Proficiency in using CRM software and basic computer applications.
- Ability to multitask and handle high pressure situation calmly.
- Problem solving and conflict resolution skills.
- Fluency in English is a must.
- Experience in sales or customer services will be preferred but not mandatory.
- Multilingual abilities are an asset.
Education and Experience:
- High School O/A Levels
- Bachelors degree preferably in Business or Communication studies.
- 1 to 3 years experience in a call center or customer services environment will be an added advantage but fresher with good communication skills can also apply.
技能
ABS Developers Pvt Ltd
· 1-10 员工 - 拉合尔
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