Customer Success Specialist

AESOM Pvt Ltd

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PKR. 70,000 - 125,000/Month

Responsibilities:

Act as the main point of contact for clients, providing proactive support and ensuring satisfaction.
Develop strong, long-lasting relationships with clients by understanding their business goals and cost estimation needs.
Regularly check in with clients to gauge satisfaction and address any concerns or issues.
Guide new clients through the onboarding process, ensuring a smooth transition into our services.
Offer expert advice to clients on cost estimation strategies, timelines, and expectations.
Work closely with the internal team to ensure cost estimates and other deliverables are prepared accurately and on time.
Monitor client projects, ensuring timely completion of all phases and clear communication throughout.
Address and resolve any issues or challenges faced by clients, collaborating with internal teams as needed.
Collect client feedback to identify opportunities for service improvements.
Provide insights to the Client Success Manager and other teams to help enhance the overall customer experience.
Suggest product or service improvements based on client needs and industry trends.

Requirements:

2-4 years of experience in client success, account management, or customer service, preferably in a consulting or service-based industry.
Experience in cost estimation, construction, or related fields is a plus.
Excellent communication skills, both written and verbal.
Strong organizational and time management skills.
Ability to manage multiple clients and projects simultaneously.

Why Join Us: