发布 Mar 25, 2025 217 查看
Job Duties & Responsibilities:
1. Collaborate with the CEO of the company and upper management team to set quality benchmarks
2. Create standards in accordance with business standards and customer expectations and ensure that services meet customer expectations and demand
3. Identify quality control processes to ensure criteria are met at all times
4. Execute tests to check final services' adherence to the company standards
5. Brainstorm ideas to increase productivity and performance of the industry line while maintaining accuracy in quality
6. Make crucial decisions in favor of cost-efficiency without compromising on quality
7. Work closely with the development and technical team to improve existing services
Required Skills:
- Graduate or equivalent.
- A good understanding of the Customer Service industry and previous Quality Assurance experience is preferred OR work experience in a similar environment.
- Strong Verbal and written communication skills
- Ability to communicate effectively (listening, presenting and questioning).
- Must have excellent skills in problem analysis and troubleshooting complex issues as well as trending recurring issues
- Superb computer skills, including database management
- Proficiency in best practices for testing, version control, and defect management
- A positive attitude is a must.
Salary + Benefits:
- Salary (As per the Interview)
- EOBI
- Monthly Performance-based Bonus
- Bi-Annual Increments + Performance-based Increments on Salary
AffinityVibez Pvt Ltd
We Listen And Resolve! AffinityVibez is the finest business management consulting firm based in Lahore, Pakistan. With in-house recruitment services, protection from data breaches, forecasting of your budgets, digital marketing, web solutions, and other inspection and auditing with the QA department, every expert is available 24x7. You can connect with us virtually; we will handle all your queries. We provide services to our partners and clients globally. Our pro teams have successfully served various industries with these services. The top-tier examples are London Motor Sports, Universal Livestock, Plaza Chauffeurs, DigitVibez, Continental car hire, and others. We are here for your assistance if you have strategy and planning issues.
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