Key Responsibilities:
Store Management
Oversee the daily operations of the foam store branch.
Ensure the branch is clean, well-organized, and visually appealing.
Maintain updated product displays, promotional materials, and price tags.
Sales & Customer Service
Achieve monthly and quarterly sales targets set by management.
Provide expert product knowledge to customers, including material types, firmness, and sizes.
Handle customer queries, complaints, and after-sales support professionally.
Build relationships with walk-in and returning customers to drive repeat business.
Team Leadership
Supervise sales staff, schedule shifts, and assign daily responsibilities.
Train team members on product knowledge, sales techniques, and store policies.
Monitor staff performance and ensure a positive, motivated team environment.
Inventory Control
Maintain optimal stock levels of foam mattresses, cushions, and accessories.
Conduct regular stock audits and coordinate with the warehouse for replenishments.
Ensure proper storage and handling of foam products to prevent damage.
Cash Handling & Reporting
Manage daily sales transactions and ensure accurate cash handling.
Prepare daily sales and operational reports and share with head office.
Ensure proper usage and maintenance of billing/POS systems.
Marketing & Promotions
Implement in-store promotions and seasonal campaigns effectively.
Provide feedback to marketing and product teams based on customer trends and preferences.
Working Conditions:
Based at a retail showroom/branch.
May require weekend and holiday work, depending on customer flow.
pSince 1980, Al-Khair Group has been providing carefully engineered products for the highest levels of comfort to create a sleep environment that is suitable for all. By conducting detailed researches on the sleeping patterns of all ages, we master the art of giving you a restful sleep throughout the night. Innovating from an industrial partnership with Shell (Singapore) & BASF (Korea), Five Star Foam has now become a household name. Our outlook revolves around ensuring our customers’ health, which cannot be attained without a healthy sleeping pattern. Our customer is not in our store to look at a sea of white rectangles; they are there to find a better night’s sleep, to wake up without pain and to aid in their better tomorrow and this is our sales culture. Our vision has always been focused at providing a good night's sleep. When you buy from us, you're not only buying the highest quality products made with care and excellent craftsmanship but also and more importantly, a restful slumber. Five Star has gradually made its name in the market and is now considered one of the most reliable brand that is instantly associated with comfort, luxury and tranquility. At Five Star, we strongly believe in ‘Tomorrow Starts Tonight’./p