发布 May 23, 2025 154 查看
Handle incoming and outgoing calls in a professional and courteous manner
Assist customers with inquiries, orders, complaints, and technical support
Resolve customer issues efficiently and accurately within company guidelines
Document customer interactions in the CRM system
Escalate complex issues to appropriate departments as needed
Meet individual and team performance targets (e.g., call handling time, customer satisfaction scores)
Stay up-to-date on product knowledge, procedures, and policies
Follow communication scripts and standard operating procedures
ATA Solutions Pvt. Ltd.
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