Customer Relationship Officer

Australian Concept Infertility Medical Centre

拉合尔，巴基斯坦

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This is a full-time on-site role for a Customer Relationship Officer located in Lahore. The Customer Relationship Officer will be responsible for providing exceptional customer service to our clients. The representative will answer inbound calls, respond to patient queries and complaints, and resolve customer issues. Additionally, the representative will be responsible for conducting the follow up of existing patient to improve the patient conversion rate.

Responsibilities

Handling inbound patient calls professionally and efficiently.
Providing accurate information about products/services and addressing patient inquiries.
Resolving patient concerns and issues promptly to ensure patient satisfaction.
Recording and maintaining detailed patient interaction records in the CRM system.
Collaborating with team members and other departments to achieve service goals.
Following company policies and procedures to deliver a consistent consistent experience.

Requirements

Excellent verbal communication skills and a clear speaking voice.
Strong problem-solving abilities with a focus on patient satisfaction.
Ability to handle high call volumes and remain calm under pressure.
Previous customer service or call center experience is a plus.
Willingness to work flexible hours,

技能

Customer Support Telephone Etiquette Complaint Management Customer Service Telephone Skills Communication Skills

工作详细内容

全部职位:

1 发布

工作时间:

轮班制

工作类型:

全职/长期工

工作地址:

New Garden Town, 拉合尔, 巴基斯坦

性别:

没有偏好

最低学历:

学士

职位等级:

资深专业人员

电话预约已成功，我们的专家会在短时间内与你联系:

2年

在之前申请:

Mar 19, 2025

发布日期:

Feb 18, 2025

Australian Concept Infertility Medical Centre

· 51-100 员工 - 拉合尔

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Australian Concept Group (ACG) is a group of companies operating since early 1998 with a primary focus on improving the lives of human beings. Infertility Clinic is one of ACG’s main businesses and since its inception, ACG is proud to be the pioneer in offering world-class Infertility Treatment options across Pakistan.