。该工作已被公司管理人员暂停申请，不再接受简历投递

IT Support Analyst

We are looking to hire a skilled IT Support Analyst to join our team of dedicated IT professionals supporting small and mid-sized law firm clients. As an IT Support Analyst, you will communicate with clients to determine the nature of their problems, diagnose hardware or software issues, provide productive assistance, and maintain strong customer relationships. You may also be required to install new software applications and upgrade existing hardware and software solutions.

The successful IT Support Analyst should have good knowledge of business software and hardware systems, excellent troubleshooting skills, and good interpersonal skills. Ultimately, a good IT Support Analyst resolves all IT issues quickly and effectively while maintaining a good relationship with the client.

Responsibilities:

Providing technical support for various client systems and applications on-site or remotely.
Responding to client IT support requests and tracking issues in the ticketing system.
Communicating with clients to diagnose software, networking, or hardware issues.
Offering solutions that meet the needs of the client.
Rectifying hardware malfunctions, software issues, and networking problems.
Installing and configuring client computer systems.
Responsible for providing first level technical support for all system and application issues.
Monitoring proactively of helpdesk line and support inbox.
Responsible for basic troubleshooting of network issues.
Assists project lead/manager with various IT projects.
Travel to client offices in the GTA throughout the week as required (driver's license is a must).
Provide after-hours and weekend on-call support on a rotating basis.
Working effectively with all of HQ's clients, partners, and vendors.

Requirements:

Must Have - Experience supporting Windows Server/Desktop environments.
Must Have - Proficiency in the administration of Microsoft Office 365.
Excellent written and verbal communication skills.
Ability to think critically, coupled with excellent analytical skills.
Knowledge and demonstrated experience installing, configuring, and supporting a wide variety of client and server-based applications.
Ability to troubleshoot complex hardware and software issues.
Knowledge of enterprise backup and recovery strategies.
Troubleshooting remote access issues - RDP, Citrix, VPN, and Remote Desktop Access.
Essential knowledge of networking concepts, including routing, subnets, and firewalls.
Knowledge of web services, APIs, and IP-based protocols.
Knowledge of SQL and SQL Server Management Studio will be helpful.
Demonstrated ability to manage multiple technology-related projects and engagements.
Ability to establish and maintain positive and effective working relationships with HQ's clients, partners, and vendors.
Good time management skills.
Good interpersonal skills.

Education and Experience:

Proven work experience as a Technical Support Analyst or in a systems administrator role.
Bachelor's degree or college diploma in computer science or a related field is preferred.
MCSA certification is an asset.

技能

SQL Server Management IP Protocols MCSA Networking Skills Web Services & APIs Troubleshooting Skills

工作详细内容

全部职位:

1 发布

工作时间:

晚班

工作类型:

全职/长期工

工作地址:

卡拉奇, 巴基斯坦

性别:

男性

最低学历:

学士

职位等级:

资深专业人员

电话预约已成功，我们的专家会在短时间内与你联系:

2年

在之前申请:

Sep 02, 2023

发布日期:

Aug 01, 2023

Diversity Inclusion:

We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.