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Your goal will be to provide exceptional service by addressing inquiries, resolving issues, and ensuring a positive customer experience. This role is ideal for individuals who thrive in a dynamic environment, have excellent communication skills, and are passionate about delivering top-notch customer service.
Key Responsibilities:
- Customer Support: Handle inbound calls professionally and provide customers with information, assistance, and solutions in a timely manner.
- Issue Resolution: Efficiently resolve customer inquiries and complaints, ensuring a high level of customer satisfaction.
- Data Management: Accurately document call details and update customer information in our systems.
- Product Knowledge: Maintain a strong understanding of our products and services to assist customers effectively.
- Team Collaboration: Work closely with team members and supervisors to improve overall customer service and achieve team goals.
Requirements:
- Education: Minimum Intermediate or Bachelor’s degree.
- Experience: Previous experience in a call center or customer service role is preferred.
- Skills: Excellent verbal communication skills in English and Urdu, with strong problem-solving abilities.
- Availability: Must be able to work full-time night shifts (6:00 PM - 4:00 AM).
- Professional Attitude: Patient, empathetic, and adaptable to different customer personalities.
- Computer Skills: Proficient in basic computer applications (MS Office, CRM systems).
Benefits:
- Competitive Salary: Base salary between PKR 40,000 - PKR 80,000, with performance-based incentives.
- Career Development: Opportunities for growth and advancement within the company.
- Positive Work Environment: A supportive and dynamic work culture focused on teamwork and professional growth.
- Training: Comprehensive training provided to ensure you’re equipped with the skills needed for success.
Founded in 2011, Axxon BPO is a leading business process outsourcing company dedicated to providing top-tier customer support and sales solutions. Based in Rawalpindi, Pakistan, we specialize in call center services, including customer service, sales, lead generation, and client verification. Axxon BPO is committed to fostering a professional and innovative work environment focused on client satisfaction and team development. We prioritize employee growth through continuous training and career advancement opportunities, making Axxon BPO a trusted choice for both employees and clients worldwide.
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