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HR Specialist

The Call Center HR Specialist plays a crucial role in managing the human resources functions specific to the call center environment. This role involves working closely with call center management and employees to ensure effective HR practices and compliance with company policies and regulations. The HR Specialist will be responsible for handling a range of HR-related tasks and maintaining a positive work environment for call center staff.

Responsibilities:

Recruitment and Selection:

1. Collaborate with call center managers to identify staffing needs and create job descriptions.

2. Source, screen, and interview candidates for call center positions.

3. Coordinate and conduct recruitment events, such as job fairs and open houses.

4. Facilitate the onboarding process for new hires, ensuring they receive necessary training and orientation.

Employee Relations:

1. Serve as a point of contact for call center employees regarding HR-related inquiries and concerns.

2. Mediate and resolve conflicts among call center staff, promoting a harmonious work environment.

3. Implement employee engagement initiatives to boost morale and productivity

Compliance and Policy Implementation:

Stay up-to-date with relevant employment laws and regulations to ensure HR practices are compliant.
Implement and communicate company policies, procedures, and guidelines within the call center.
Address and resolve disciplinary matters in accordance with company policies and applicable laws.

Data Management and Reporting:

1. Maintain accurate and up-to-date HR records, including employee information, attendance, and performance data.

2. Prepare and generate HR reports for management as required.

Requirements:

Bachelor's degree in Human Resources Management, Business Administration, or a related field.
Proven experience in HR functions, preferably in an international call center or customer service environment.
Strong interpersonal and excellent english communication skills to interact effectively with call center staff and management.
Ability to handle sensitive and confidential information with discretion.
Excellent organizational and problem-solving skills.
Proficiency in HR software and Microsoft Office applications.