。该工作已被公司管理人员暂停申请，不再接受简历投递

Customer Service Representative

Brand Hazir

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PKR. 20,000 - 25,000/Month

Your responsibilities will include:

Order Confirmation:
- Accurately confirm and process customer orders, ensuring order details are precise and meet quality standards.
- Collaborate with internal teams to address any discrepancies and provide timely resolution to customers.
Vendors Onboarding:
- Facilitate the onboarding process for new vendors, collecting necessary documentation and information.
- Establish and maintain positive relationships with vendors, ensuring smooth collaboration and adherence to company standards.
Vendors Follow-ups:
- Conduct regular follow-ups with vendors to ensure timely deliveries and address any issues or concerns promptly.
- Collaborate with the procurement team to optimize vendor performance and strengthen partnerships.
Calling Courier Companies/Follow-ups:
- Communicate effectively with courier companies to coordinate shipments and resolve any delivery-related issues.
- Monitor and track shipments, providing timely updates to customers and internal stakeholders.
Customer Product Reviews:
- Initiate courteous and professional calls to customers for product reviews, gathering valuable feedback.
- Document customer reviews and feedback, sharing insights with relevant teams to enhance product offerings and customer satisfaction.

Qualifications:

Excellent communication skills, both verbal and written.
Strong organizational and multitasking abilities.
Customer-centric mindset with a focus on delivering exceptional service.
Detail-oriented and capable of maintaining accurate records.
Proactive problem-solving skills and ability to work collaboratively with cross-functional teams.

Requirements: