Call Centre Agent

We are seeking a highly motivated and customer-oriented Call Center Agent to join our energetic team. In this role, you will be the primary point of contact for customers, delivering outstanding service over the phone. Your duties will involve managing inquiries, resolving complaints, and providing accurate information promptly and professionally. Success in this position requires excellent communication skills, a strong problem-solving approach, and the ability to thrive in a fast-paced environment.

Key Responsibilities:
Customer Support: Respond to inbound calls from customers, addressing their questions, concerns, and requests with professionalism and efficiency.
Issue Resolution: Identify and resolve customer complaints promptly, ensuring satisfactory outcomes for all parties.
Product/Service Knowledge: Maintain comprehensive knowledge of company products, services, and policies to assist customers effectively.
Data Entry: Accurately document customer information, interactions, and updates in the company’s database.
Follow-Up: Proactively follow up on unresolved issues to guarantee complete customer satisfaction.
Performance Metrics: Consistently achieve or exceed targets related to call handling time, customer satisfaction, and resolution rates.
Continuous Improvement: Engage in ongoing training and development sessions to enhance skills and product knowledge.

Required Qualifications:
Previous experience in call center operations, customer service, or sales is preferred but not mandatory.
Excellent verbal communication skills in English are essential.
Strong problem-solving skills with the ability to manage conflicts effectively.
Ability to multitask while maintaining high attention to detail.
Comfortable using computer systems, customer service software, and phone technology.
Adaptability to a fast-paced work environment and openness to changes in procedures or technology.
Availability to work flexible shifts, including evenings, weekends, and holidays as required.

Preferred Qualifications and Benefits:
Experience with CRM software and call center technologies is an advantage.
Proficient typing and data entry skills.
Ability to maintain a positive and calm demeanor under pressure.

The position offers a competitive monthly salary ranging from Rs60,000 to Rs90,000. Employees will benefit from comprehensive training and continuous professional development opportunities. There are clear prospects for career growth within the company, supported by a positive and inclusive work culture. Additional benefits include free meals during shifts, paid holidays, provident fund contributions, and regular salary increments on an annual and bi-annual basis.

This is a full-time, on-site role based in Bahria Town, Phase 7, Rawalpindi. Candidates must be willing to work night shifts from 6 PM to 3 AM and have reliable transportation to commute to the workplace.