Call centre representative

We are seeking a dedicated Call Center Representative to join our team and provide outstanding customer support through managing both inbound and outbound calls. The successful candidate will be responsible for addressing customer inquiries promptly, resolving issues efficiently, and ensuring a positive experience for every caller. Strong communication skills, a problem-solving attitude, and a commitment to excellence in customer service are essential for this role.

Key Responsibilities:
- Respond to customer queries with accurate, clear, and helpful information.
- Handle complaints and troubleshoot problems to ensure customer satisfaction.
- Process orders, returns, and service requests in a timely and efficient manner.
- Maintain detailed and accurate call records, updating the CRM system regularly.
- Follow company scripts and guidelines to uphold quality and consistency.
- Consistently meet or exceed daily and monthly performance targets.

Required Qualifications:
- Bachelor’s degree or an equivalent educational qualification.
- Proficient verbal and written communication skills in English and the local language.

Preferred Qualifications and Benefits:
- Minimum of 1 year experience in a call center or customer service environment is preferred.
- This is a full-time position requiring in-person attendance.
- Competitive monthly salary ranging from Rs28,000 to Rs35,000.

If you are a motivated professional with a customer-focused mindset and the ability to thrive in a fast-paced setting, we encourage you to apply for this rewarding opportunity.