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Systems Engineer

Computer Support Professionals

多个城市，巴基斯坦

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发布 Feb 28, 2023 212 查看

An International company is looking for a dedicated System Engineer level 2 to be a part of a growing IT team. The candidate must have relevant experience in professional services and urge for exposure to different technologies in a fast-paced environment.

Qualifications:

Minimum a bachelor’s degree in Computer Science or related technology with a minimum CGPA of 3.0
Sophos Architect Certified MCSA (Microsoft Certified Solutions Associate)
CCNA (Cisco Certified Network Associate)
Veeam Certified Engineer
Minimum 2 years relevant experience
Successfully Completed a minimum of 25 Projects

Other Skills:

Excellent communication skills in written and spoken English is a must.
Excellent customer service.
Focused and process drive window professional service experience
Experience with an office setting it up & involved with migration projects

Expertise:

Windows Server
Office 365 (Setup & migrations) Exchange
SCCM
Active Directory Management Tools
Legal application experience
Filesite, BigHand, Carpe Diem or Elite
Networking (configuring firewalls/ routers/switches)
Remote support (VPN, RDS)

Role and Responsibilities

Serving as the first point of contact for end - user support with excellent customer service on computer system/network on a routine basis.
Responsible for installation (Remote), administration of issues in an environment with critical up time requirements.
Incumbent must be able to prioritize remediation of issues in an environment with critical up time requirements.
Research, identify and implement solutions to software and hardware issues.
Maintain timesheet on PSA.
Liaise with vendors and other IT personnel for problem resolution.
Properly escalate unresolved issues to appropriate internal stakeholders.
Refer to internal database or external resources to provide accurate tech solutions.
Document technical knowledge in the company’s portal.
Maintain jovial relationships with clients.
Virtualization (VMware)