Customer Sales / Support Representative

As a Customer Sales / Support Representative, you will be the first point of contact for many of our potential and existing customers. You will play a crucial role in driving sales by effectively engaging with incoming leads, nurturing potential customers, and providing outstanding support across various communication channels. Your ability to build rapport, understand customer needs, and provide timely and accurate information will be key to your success in this role.

Responsibilities:

Handling Inbound Calls: Professionally and enthusiastically answer incoming calls from potential customers, understanding their needs, and guiding them through our clients’ products or services.
Lead Follow-Up: Proactively follow up with leads generated through various channels (e.g., website inquiries, marketing campaigns) to nurture them through the sales process.
Outbound Calling: Make outbound calls to leads to provide additional information, answer questions, and encourage conversion.
Multi-Channel Communication: Respond promptly and effectively to customer inquiries and requests received through social media platforms (Facebook, Messenger, WhatsApp), text messages, and other digital channels in real-time.
Customer Query Resolution: Provide accurate and comprehensive information to customers regarding our clients’ products, services, pricing, and company policies. Resolve customer issues and complaints with empathy and efficiency.
Sales Conversion: Identify sales opportunities during customer interactions and effectively guide potential customers towards making a purchase.
Record Keeping: Accurately document all customer interactions, sales activities, and follow-up actions in our CRM system.
Collaboration: Work closely with other team members, including sales and marketing, to ensure a seamless customer experience.
Product Knowledge: Maintain a thorough understanding of our products and services to effectively address customer inquiries and promote sales.
Meeting Performance Goals: Achieve and exceed established targets for sales conversions and customer satisfaction.

Qualifications:

Minimum of 2 years of proven experience in a customer-facing role that involved both sales and support responsibilities.
Exceptional proficiency in American English, both written and verbal, with excellent communication and interpersonal skills.
Ability to multitask and manage time effectively in a fast-paced environment 1
Strong problem-solving skills and the ability to think on your feet.2
Excellent active listening skills and the ability to understand customer needs.
Comfort and proficiency in using various communication platforms, including phone systems, social media messaging, email, and CRM software.
A proactive and results-oriented attitude with a strong desire to achieve and exceed goals.
Ability to work independently and as part of a team.
Must be available to work during Eastern Time Zone hours.
High school diploma or equivalent; additional education or relevant certifications are a plus.