Customer Success Specialist

Illumina Technology Solutions, LLC is a rapidly expanding Microsoft Gold Partner with operations across the U.S.A., Canada, India, and Pakistan. We are dedicated to delivering innovative technology solutions that help organizations thrive in an ever-evolving digital landscape. Our focus is on driving digital transformation by leveraging the Microsoft ecosystem to foster innovation and growth. We are currently looking for a Customer Success Specialist to join our Customer Experience & Growth (CXG) team for Business Applications. This role centers on organizing impactful partner-facing events such as Dynamics 365 Solution Architect Bootcamps and related skilling initiatives. The successful candidate will collaborate closely with strategic partners, including Systems Integrators (SIs) and Independent Software Vendors (ISVs), to enhance their capabilities, boost product adoption, and improve customer success through technical training and alignment with product teams.

Key Responsibilities

Demand Generation & Partner Registration: Develop and execute strategies to generate demand and recruit qualified partners. Manage all partner event communications, including sending invitations, tracking RSVPs, and creating agendas. Monitor partner engagement throughout the registration process and facilitate partner qualification, registration, and approval with timely communication. Provide regular updates on registration status to internal teams through weekly reports and meetings.

Content Management: Work collaboratively with Product Teams and Solution Architects to develop event content tailored to specific product tracks. Manage content schedules and milestones to ensure timely delivery aligned with event timelines. Support presenters by providing templates, coordinating logistics, and conducting content reviews. Organize and manage office hours to offer ongoing content support.

End-to-End Event Planning & Project Management: Lead comprehensive project planning, maintain status reports, and conduct weekly cross-functional meetings. Oversee detailed project timelines across all event-related workstreams. Coordinate with the FastTrack Team to handle pre-event logistics such as travel, venue arrangements, catering, and other operational needs. Ensure smooth onsite event execution during multi-day bootcamps by managing audiovisual setups, room arrangements, catering, and partner communications. Quickly address and resolve any onsite issues that arise.

Post-Event Wrap-Up: Collect and analyze feedback from post-event surveys and conduct internal debrief sessions to identify lessons learned. Prepare detailed post-event reports that include participation metrics and recommendations for future improvements.

Continuous Improvement: Administer partner surveys and internal retrospectives to gather insights aimed at continuously enhancing the program. Focus on maintaining high partner satisfaction and driving program growth as key performance indicators.

Required Qualifications

Strong interpersonal, verbal, and written communication skills are essential. Candidates must demonstrate excellent organizational abilities with a strong attention to detail. The role requires a self-motivated and proactive individual who takes ownership of projects and can work independently as well as collaboratively across diverse teams. Strong presentation skills and experience engaging with various stakeholders are important. An analytical mindset with the ability to manage multiple priorities effectively is also required.

Preferred Qualifications and Benefits

Experience working at Microsoft or within the Microsoft partner ecosystem is highly valued. Candidates with a background as a Partner or Customer Success Manager will have an advantage. Prior experience in customer or stakeholder-facing relationship roles is preferred. Proven event management experience is strongly desirable. Familiarity with Microsoft products, particularly Dynamics 365, Power Platform, and Copilot Studio, is beneficial. The role requires willingness and ability to work 3–4+ hours during Pacific Time business hours.

Performance in this position will be measured by partner satisfaction, program growth, effective cross-team communication, and excellence in event execution. Illumina Technology Solutions is an equal opportunity employer committed to diversity and inclusion, welcoming applicants regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.