发布 Sep 20, 2023 263 查看
A highly qualified customer service agent who can handle a high volume of incoming and outgoing calls is what we are searching for. As the face of our business, the call center representative needs to be a quick learner who can recall scripts and adjust them during a call. They need also to have strong communication and interpersonal skills.
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center “scripts” when handling different topics
- Identifying customers’ needs, clarifying information, researching every issue and providing solutions.
- Channel experience
- Aptitude with data
- Bilingualism (Arabic, English, Spanish, German, Russian etc)
- Flexibility
- Process-oriented
- Problem-solving skills
- Empathy
- Consultation
- Interpersonal skills.
- Strong Verbal and written communication skills.
- Customer service skills.
DA Visioners Associates
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