We are hiring for a client success manager who will be responsible for communicating with clients, holding weekly meetings, and sending regular updates to ensure clients stay happy and churn stays low.

Responsibilities:

  • Serve as the main point of contact for client communications and quickly build relationships

  • Be on Zoom calls with clients

  • Handle the onboarding process with new clients

  • Perform check-in calls with existing clients to ensure they are using our systems correctly, and communicate any strategy changes to the team

  • Respond to all client questions in a timely and concise manner

  • Problem-solving and managing crises. Be able to keep the temperature low with clients and find a win-win situation for problems

  • Coach clients through tough situations with our tactics and strategies that we emphasize

  • Act as a communicator between our internal delivery team and clients to ensure exceptional client service as it relates to industry insights, campaign analysis, best practices, and strategic recommendations

  • Assist internal teams with the coordination of projects and tasks through internal tools and systems

  • Send clients bi-weekly/monthly performance reports

Qualifications (Required)

  • Experience using GoHighLevel required* This role requires a lot of hands-on work inside GHL (funnels, workflows, automations)

  • Experience using website builders (Wix, GoDaddy, Squarespace, etc.)

  • ⁠Excellent verbal and written English skills

  • ⁠Organized (You have no problem staying on top of a variety of tasks at once. Your tolerance for “overwhelm” is high)

  • ⁠You are confident and skilled in doing several virtual meetings per day

Qualifications (Preferred)

  • Experience using project management tools (Clickup or Notion)

  • You are comfortable speaking and listening to people from all over the world

  • You are confident in your ability to not only make decisions on the fly, but also give clients advice or push back on their ideas

  • You are competent and organized with remote work and systems. (Slack, Zoom, G Drive, etc)

  • You have experience working with professionals/experts in a B2B environment.  You are on time, present yourself professionally, and carry yourself with high standards.

  • You enjoy working in a proactive and detailed way.  You like to be ahead of due dates and you don’t like leaving “open loops”)

  • You want to ask questions, be coached/critiqued, and developed.

Why You Might Enjoy This Role

  • We will always find a way for you to grow more and earn more. We genuinely want to struggle to replicate you because you have become that great.

  • Outside of standard SOPs and “To-Dos,” — we encourage feedback, input, and insight. The goal is for you to come up with better ideas than us, it means you’re the right fit. Creation is one of the best forms of contribution.

  • Work remotely (Just have good internet, a nice camera, and a clean background)

Important Points:

  • We are looking for someone outside the US for this role - You are welcome to apply from any timezone

  • This will start off as a part-time role from 10 a.m. to 2 p.m. EST Monday to Friday (it will eventually transition to full-time, so you must be available 9 a.m. to 5 p.m. EST)

  • ⁠If everything works out, it will transition into a full-time role in a few months

  • We have SOPs on every single process, and we will train you on everything

  • We are looking for someone who is proficient in English, and is able to articulate well and confidently

工作详细内容

全部职位:
1 发布
工作时间:
早班
工作类型:
性别:
没有偏好
最低学历:
学士
职位等级:
入门级
电话预约已成功,我们的专家会在短时间内与你联系:
1年
在之前申请:
Jun 20, 2025
发布日期:
May 20, 2025

Dota Digital

· 1-10 员工 - 伊斯兰堡, 卡拉奇, 拉合尔, 姆坦

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