Assistant Manager - Front Office (Hospitality)

East Gate Industries

发布 Dec 18, 2024 302 查看 Report Job

Candidates must have hotel experience

The Assistant Manager Front Office is responsible for leading and managing the front office operations, ensuring exceptional guest service, and maintaining an efficient workflow. This role involves supervising the front desk team, managing reservations, and ensuring a seamless check-in and check-out process while creating a welcoming atmosphere for guests.

Key Responsibilities:

Guest Relations:

Oversee guest check-ins, and check-outs, and ensure a smooth and efficient process.
Handle guest complaints, special requests, and concerns promptly and professionally.
Maintain high standards of guest service and ensure a memorable stay experience.

Team Leadership:

Manage, train, and motivate the front office team to deliver excellent service.
Schedule staff shifts to ensure adequate coverage during peak hours.
Conduct regular performance reviews and provide constructive feedback to team members.

Operational Management:

Ensure the front desk is well-organized and equipped with necessary resources.
Monitor the accuracy of reservations, room assignments, and billing processes.
Collaborate with housekeeping and maintenance teams to address guest needs efficiently.

Revenue Management:

Optimize room occupancy and revenue by managing rates, availability, and upselling opportunities.
Monitor and analyze front office financial performance, including cash handling and daily reports.
Support promotional and loyalty programs to enhance guest retention.

Compliance and Safety:

Ensure compliance with hotel policies, procedures, and safety standards.
Manage security protocols and assist with emergency procedures when required.
Ensure adherence to legal regulations, including data protection and confidentiality.

Technology and Systems:

Oversee the use and maintenance of property management systems and front office equipment.
Train staff on system updates and best practices for efficient operations.

Requirements:

Education: Bachelor’s degree in Hospitality Management or a related field (preferred).

Experience:

At least 3–5 years of experience in front office operations, with 1–2 years in a managerial role.

Skills:

Excellent communication and interpersonal skills.
Proficiency in property management systems (e.g., Opera, PMS, Munshi10) and MS Office.
Strong leadership and team-building capabilities.
Exceptional organizational and problem-solving skills.

Other: Flexibility to work irregular hours, including weekends and holidays.

Key Competencies: