What You’ll Do
Strategic Operations Leadership Lead and optimize all aspects of daily operations—guest services, housekeeping, maintenance, and vendor partnerships—for a growing portfolio of properties nationwide.
Team Management & Development Recruit, train, and mentor regional property managers and frontline teams to uphold Easy stay gold standard of service excellence and operational efficiency.
Quality Assurance & Process Improvement: Establish and refine SOPs, conduct regular audits, and implement continuous‑improvement initiatives to drive consistency, guest satisfaction, and revenue growth.
Financial & Performance Oversight: Analyze key metrics (occupancy, RevPAR, guest feedback), develop actionable plans to hit targets, and manage budgets to maximize profitability.
Vendor & Stakeholder Collaboration: Build and maintain strong relationships with housekeeping vendors, maintenance contractors, and local partners to ensure seamless service delivery.
Guest Experience Champion: Set the tone for exceptional hospitality by defining service standards, addressing escalations promptly, and acting as the ultimate advocate for guest satisfaction.
Who You Are
Seasoned Leader: 5+ years in hotel or short‑term rental management with proven success in multi‑unit operations.
Operational Expert: Deep understanding of property management systems, quality‑control processes, and budget oversight.
People‑First Manager: Strong track record of building high‑performing teams, coaching for excellence, and fostering a culture of accountability.
Data‑Driven Thinker: Skilled at translating performance data into strategic initiatives that boost guest satisfaction and financial results.
Adaptable & Resourceful: Thrives in a fast‑paced environment and excels at solving complex challenges with creativity and poise.