发布 Dec 04, 2024 1319 查看
We are seeking a dedicated and detail-oriented Customer Care Specialist to handle client communications, resolve customer issues, and maintain excellent service on various e-commerce platforms. The ideal candidate will have experience in customer service, strong communication skills in English, and the ability to track and report on common issues
Key Responsibilities:
- Respond to Customer Inquiries: Address customer queries across multiple e-commerce marketplaces (such as Amazon, eBay, etc.), via email, and through internal communication channels.
- Issue Resolution: Troubleshoot and resolve customer issues related to orders, returns, and product functionality in a timely and professional manner.
- Ticket Management: Document and manage daily tickets and client interactions, ensuring issues are tracked until resolved.
- Escalation Process: Identify issues that cannot be resolved independently and escalate them to the appropriate team members or departments with a clear summary of the problem.
- Daily Issue Tracking: Maintain a daily log of customer issues, tracking recurring problems, and reporting patterns to assist in improving service and product quality.
- Communication Excellence: Communicate effectively and professionally with customers, ensuring responses are accurate and personalized.
- Continuous Improvement: Contribute feedback on common issues and assist in developing solutions to reduce recurring problems.
Required Skills:
- Fluent English: Excellent verbal and written communication skills in English.
- Customer Service Experience: Previous experience in e-commerce or customer service is preferred.
- Problem-Solving: Ability to independently resolve common customer issues and escalate as needed.
- Organizational Skills: Strong organization skills to track issues, manage daily tickets, and report on common problems.
- Attention to Detail: Ensures accuracy in customer communications and ticket tracking.
Preferred Qualifications:
- Familiarity with consumer electronics.
- Experience with e-commerce platforms like Amazon, eBay, or similar.
- Knowledge of customer service software (Zendesk, Freshdesk, etc.).
Compensation: Competitive salary plus benefits, based on experience and location.
Exact Solutions LLC
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