Frontline Customer Service Representative (CSR) - Night Shift

Rock Communication is seeking motivated Frontline Customer Service Representatives (CSRs) to join their Final Expense campaign. This full-time, in-person role is based at their Rawalpindi office, conveniently located near Khatam-e-Nabuwat Metro Station on Main Murree Road. The position offers a competitive monthly salary of up to Rs40,000 and is set to commence on July 10, 2025. Working hours are from 8:00 AM to 6:00 PM, including a one-hour dinner break and a 20-minute tea break, providing a balanced workday.

Key Responsibilities:
- Engage with customers professionally and effectively as the frontline representative of the campaign.
- Provide clear, accurate information about the Final Expense campaign to potential and existing customers.
- Maintain excellent communication skills to ensure high levels of customer satisfaction.
- Handle inquiries and resolve customer issues promptly while following company policies and procedures.
- Collaborate with team members to meet and exceed campaign goals and targets.

Required Qualifications:
- Excellent spoken English skills are essential to communicate clearly and confidently with customers.
- Ability to commit to full-time work during the specified office hours.
- Strong interpersonal and communication skills to build rapport with customers.
- Willingness to work on-site at the Rawalpindi office location.

Preferred Qualifications and Benefits:
- Previous experience in customer service or related fields is advantageous but not mandatory.
- Opportunity to work in a dynamic, supportive office environment focused on teamwork and professional growth.
- Competitive salary structure with potential for career advancement based on individual performance.
- Scheduled breaks, including a one-hour dinner and a 20-minute tea break, to support employee well-being and productivity.

Candidates interested in this opportunity with Rock Communication’s Final Expense campaign should be prepared to demonstrate excellent communication skills and a strong commitment to delivering outstanding customer service. This role offers the chance to contribute to a reputable company that values employee support and professional development.