Operations Administrator

You will be responsible for overseeing and managing the day-to-day administrative and operational functions of the Future Designz showroom. This role is crucial in ensuring the smooth and efficient running of the showroom, supporting sales activities, managing inventory, and maintaining excellent customer service standards. The ideal candidate will be highly organized, detail-oriented, proactive, and possess strong communication and problem-solving skills.

Key Responsibilities:

Showroom Operations Management:
- Ensure the showroom is tidy, presentable, and well-maintained at all times.
- Oversee the display and merchandising of products, ensuring they are accurately priced and attractively presented.
- Coordinate with the sales team to ensure adequate stock levels for display and immediate sales.
- Manage and coordinate showroom opening and closing procedures.
- Handle general administrative tasks such as filing, data entry, and managing office supplies.
Inventory Management:
- Maintain accurate records of all incoming and outgoing inventory, including tiles, sanitary ware, and accessories.
- Conduct regular stock counts and reconcile physical inventory with system records.
- Identify and report discrepancies or damaged goods.
- Coordinate with suppliers for timely deliveries and resolve any delivery-related issues.
- Assist in optimizing warehouse/storage space for efficient inventory management.
Sales Support:
- Provide administrative support to the sales team, including preparing quotations, invoices, and sales orders.
- Assist customers with general inquiries, product information, and showroom navigation.
- Process customer orders and ensure timely dispatch and delivery.
- Maintain customer records and assist with follow-up communications.
Cash and Billing Management:
- Handle cash transactions, credit card payments, and other payment methods accurately.
- Prepare daily sales reports and reconcile cash against sales.
- Ensure proper documentation for all financial transactions.
Customer Service:
- Address customer complaints and concerns effectively and professionally, escalating to management when necessary.
- Ensure a high level of customer satisfaction through efficient and friendly service.
- Assist in managing customer feedback and suggestions.
Logistics and Coordination:
- Coordinate with transport providers for delivery of goods to customers.
- Liaise with internal teams (sales, warehouse, management) to ensure smooth operations.
- Manage incoming and outgoing correspondence, both physical and electronic.

Qualifications:

Bachelor's degree in Business Administration, Operations Management, or a related field preferred.
Proven experience (X years) in an administrative or operations role, preferably within a retail or showroom environment (experience in tiles/sanitary industry is a plus).
Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Experience with inventory management software or POS systems is highly desirable.
Excellent organizational and time management skills with the ability to multitask and prioritize effectively.
Exceptional attention to detail and accuracy.
Strong communication and interpersonal skills, both written and verbal.
Ability to work independently and as part of a team.
Proactive, problem-solving attitude.
Ability to lift and move light to moderately heavy objects if required for inventory management.

What We Offer: