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We are seeking a dynamic and experienced Team Lead / Supervisor with excellent leadership and communication skills to oversee our DME campaign. The ideal candidate will have a proven track record in team management and strong expertise in customer engagement, with prior experience in DME campiagn.
Timings: 7:00 PM – 3:00 AM (Monday to Friday)
Campaign: DME
Key Responsibilities:
- Supervise and lead a team of Call Center Agents for the DME campaign.
- Ensure team members achieve their set targets and KPIs.
- Monitor and evaluate call performance to maintain high-quality standards.
- Provide coaching and feedback to team members to improve performance.
- Maintain accurate team performance records and reports.
Requirements:
- Fluency in English with excellent communication and leadership skills.
- Proven experience as a Team Lead in a call center or sales environment.
- DME sales experience.
- Strong ability to motivate and manage a team in a night shift (7 PM - 2 AM).
Compensation:
- Salary: Rs. 80,000 – Rs. 120,000 per month, depending on experience.
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