Customer Success Officer

This role requires a highly motivated and customer-oriented individual to provide exceptional support to prospective and existing clients while driving sales growth for one of our projects "Gator Packaging". This involves engaging with customers through various channels (chat, email, and phone), providing product information, addressing inquiries, and closing sales opportunities.

Customer Interaction: Engage with customers through live chat, email, and phone calls to provide prompt and accurate product information. Address customer inquiries effectively and professionally, resolving issues and concerns promptly. Build rapport with customers and understand their unique packaging needs.
Sales & Business Development: Actively pursue sales opportunities by identifying and qualifying leads. Present product options, highlighting the benefits and value proposition of custom packaging solutions. Conduct needs analysis to understand customer requirements and recommend suitable packaging solutions. Prepare and deliver accurate quotes and proposals. Close sales deals and achieve sales targets within specified timelines.
Market Analysis & Insights: Analyze market trends, competitor activities, and customer feedback to identify new business opportunities. Track sales performance and prepare reports on key metrics (e.g., conversion rates, customer satisfaction). Provide valuable insights to management on customer needs, market trends, and potential for new product offerings.
Customer Relationship Management: Build and maintain strong customer relationships through proactive communication and excellent customer service. Ensure customer satisfaction and loyalty by addressing concerns promptly and exceeding expectations. Utilize CRM systems to manage customer interactions, track sales leads, and maintain accurate customer data.
Continuous Improvement: Stay updated on industry best practices, new packaging technologies, and competitor offerings. Actively seek feedback from customers and colleagues to continuously improve communication and sales skills. Participate in training programs to enhance product knowledge and customer service skills.

技能

Sales Acquisition Skills Customer Satisfaction Management Customer Experience Management

工作详细内容

全部职位:

7 发布

工作时间:

晚班

工作类型:

全职/长期工

工作地址:

Johar Town, 拉合尔, 巴基斯坦

性别:

没有偏好

年龄:

18 - 28 年

最低学历:

中级／A级

学位头衔:

Marketing & Sales, Mass Com, BBA, MBA, BSIT, MSIT, BSCS, BSSE, any relevant

职位等级:

入门级

经验:

少于1年 - 2年 (Customize Packaging Industry)

在之前申请:

Mar 25, 2025

发布日期:

Feb 24, 2025

Golden Keystone

· 51-100 员工 - 拉合尔

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Golden keystone is a group of companies, which is committed to provide custom packaging and IT services that includes web development, app development and digital marketing domains. Since its inception Golden Keystone has been meeting demands of its clients across USA, UK, Canada and Australia and provide them with the best possible solutions that help them with maximizing their ROI.