Order Booker - FMCG Distribution

The Order Booker at GreenMax Pvt. Ltd. plays a critical role in the fast-moving consumer goods (FMCG) distribution sector by ensuring that orders are processed accurately and efficiently. This position requires an individual who is highly skilled in customer service and possesses in-depth product knowledge. The ideal candidate will engage directly with customers, understand their needs, and offer fitting products to ensure satisfaction and boost sales. Strong communication skills and effective time management are essential to manage the dynamic environment of FMCG distribution effectively. In this role, the Order Booker operates without managing a team, allowing for a focused approach to individual responsibilities. The position is suited for someone who enjoys working independently yet thrives on customer interaction to drive order volumes. With a minimum of two years of relevant experience, the Order Booker is expected to identify sales opportunities through spot selling and develop strong relationships with customers. This role is pivotal in enhancing the brand presence of GreenMax Pvt. Ltd. in the competitive FMCG market.

Responsibilities

Engage with customers to understand their product needs and provide appropriate solutions.
Process customer orders accurately and promptly to ensure timely fulfillment.
Utilize product knowledge to effectively communicate the benefits and features of FMCG products.
Apply effective sales techniques to identify and act upon spot selling opportunities.
Maintain an organized order book to track customer requests and pending orders.
Provide exceptional customer service and build relationships to enhance customer loyalty.
Manage time efficiently to meet order deadlines and respond quickly to customer inquiries.
Collaborate with logistics and supply chain teams to ensure product availability for customer orders.
Keep up-to-date with industry trends and competitors to enhance product discussions with customers.
Attend trade shows and promotional events to represent GreenMax Pvt. Ltd. and network with potential clients.