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Customer Support Executive

Grey Solutions

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PKR. 50,000 - 70,000/Month

Responsibilities include:

Answering Inbound calls.
Taking the local taxi/limo bookings.
Booking over the phone, email, or online and inputting data accurately into the software provided by the clients.
Providing a price quotation to the customers.
Deal with queries related to the company and bookings.
Create a positive brand image in front of the customers.
Respond to client inquiries promptly and professionally.
Liaise with clients, colleagues & drivers, and always work for the best interest of the company.
Dispatch and distribute jobs on time and according to the company's procedure.
Punctual, reliable, and responsible as per shift requirements.
Organized execution of daily tasks assigned by the company.

Requirements for the job:

Fluent English speaking and writing skills are required.
A minimum of 01 years of Call Centre experience (international campaign).
People with previous experience in a Limo or taxicab Campaign will be preferred.
Excellent skills in Customer Management.
Decent know-how of Taxi booking software. Preferably Limo Anywhere, iCabbi, Autocab.
Ability to multitask and problem-solving approach.
Knows Taxi/Limo dispatching.
Shift timings are rotating, and you are expected to work on a ROTA.
Agent's shifts will range from 8 hours a day 6 days a week with overtime also available.
Agents will be trained for a minimum of 03 to 07 days. The training session could be extended subject to Trainer feedback and evaluation.