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- To have clarity of Service Center/Area’s strategy and targets / scorecard to ensure complete support to the team for achievement of KPIs including CA, Banca, Autos and ADCs.
- To explore new prospects, by visiting potential customers, to generate leads for soliciting Funded CA NTBs as well as ensure deepening in existing Accounts to build relationships.
- To understand and adhere religiously to the control guidelines provided by both the bank and regulator while soliciting business.
- To make efforts to initiate and develop relationship with customers of high integrity and clear standing and in no case to compromise on principles for achievement of KPIs / business targets.
- To collect referrals for maximum lead generation as a source to increase bank accounts and deposits to meet the set targets for the quarter.
- To maintain periodic (daily/monthly/weekly) sales call schedule, visit and call report and share with the line manager for necessary updates, action and future follow-up.
- To maintain a presence in the catchment area through regular market visits to existing and prospective customers, thereby enhancing the market reputation and the Bank.
- To provide a high level of customer service to customers and advise them on solutions in meeting their financial needs and requirements.
- To remain up to date on emerging market social/economic/business trends to ascertain avenues/opportunities to augment the Cluster’s portfolio/business volumes.
- To maintain a professional relationship with customers daily to ensure that a high customer experience is consistently delivered.
- To provide customer service to clients in line with standards set by the Bank as well as regulatory guidelines of Fair Treatment to Customers, irrespective of the product, account size or category.
- To provide Marketing material to the prospective customers, to effectively leverage the bank’s product and service suite in providing maximum utility and service to the customers.
- To deal with customers’ queries and ensure resolution of any conflicts that may arise during customer‘s contact with the bank.
工作详细内容
Habib Metropolitan Bank Ltd
Habib Metropolitan Bank was incorporated in Pakistan as a Public Listed Company in 1992 under the name, Metropolitan Bank Limited. The Bank commenced, duly licensed, full scheduled commercial-banking operations in October 1992. Metropolitan Bank, from October 1992 to September 2006, remained a highly rated bank and, vide its nationwide 51-branch on-line network, established as a distinguished provider of trade finance services. On October 26, 2006 Habib Bank A G Zurich`s Pakistan Operations merged into Metropolitan Bank Limited and the merged entity was named Habib Metropolitan Bank Limited (HMB). Demonstrating a strong commitment to Pakistan economy, HBZ is the principal shareholder of HMB. HMB operates in all major cities of the country. The Bank ranks within Top 10 in Pakistan with a strong vision to be the most respected Financial Institution. HMB has its primary focus on retail banking and trade finance and also offers highly innovative E-Banking solutions and Consumer Banking to its customers. The Bank's Islamic Banking Division is fully capable of catering to customers seeking Shariah compliant products. The HBZ Group is heir to a rich tradition of banking and commerce dating back to more than 160 years. The group's flagship and HMB's principal, HBZ (incorporated 1967) enjoys International ranking of 687 in terms of capital. With Headquarters in Switzerland, the HBZ Group also operates in Hong Kong, Singapore, United Arab Emirates, Kenya, South Africa, United Kingdom and North America. The Pakistan Credit Rating Agency (PACRA) has allotted both long-term and short-term ratings of Habib Metropolitan Bank Limited at AA+ (Double A plus) and A1+ (A one plus), respectively. These ratings, being the highest amongst the local private sector Banks, denote a very low expectation of credit risk emanating from a very strong capacity for timely payment of financial commitments.
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