发布 Oct 24, 2023 290 查看
Job Summary: A Sales Coordinator is responsible for providing administrative and operational support to the sales team, facilitating the sales process, and ensuring customer satisfaction. They work closely with sales representatives, customers, and other internal departments to streamline sales operations and achieve sales targets.
Key Responsibilities:
1. Customer Interaction:
• Respond promptly to customer inquiries and provide them with product or service information.
• Assist customers in placing orders, including order entry, pricing, and availability information.
• Address customer concerns, complaints, and issues in a professional and timely manner.
2. Order Processing:
• Receive and process customer purchase orders accurately and efficiently.
• Verify order details, pricing, and terms to ensure accuracy.
• Coordinate order fulfillment, shipment, and delivery schedules.
3. Sales Support:
• Collaborate with the sales team to prepare quotes, proposals, and sales contracts.
• Provide sales representatives with necessary sales materials, presentations, and product information.
• Assist in managing customer accounts and maintaining customer databases.
4. Documentation and Record Keeping:
• Maintain organized and up-to-date sales records, including contracts, invoices, and payment records.
• Prepare and manage sales reports, forecasts, and performance metrics.
• Ensure that all documentation complies with company policies and industry regulations.
5. Administrative Tasks:
• Schedule and coordinate sales meetings, appointments, and travel arrangements for the sales team.
• Handle administrative duties such as filing, data entry, and managing office supplies.
• Support the sales team with any administrative needs to enhance their productivity.
6. Communication:
• Act as a liaison between the Sales Team & other departments, including Finance, HR, Production etc.
• Ensure effective communication within the sales team regarding customer orders, changes, and updates.
7. Inventory Management:
• Monitor inventory levels to ensure product availability for customers.
• Coordinate with the logistics or warehouse team to maintain appropriate stock levels.
• Educate new employees on company policies, sales processes, and CRM tools.
8. Reporting and Analysis:
• Generate sales Reports and Analyze Sales data to identify trends, opportunities, and areas for improvement.
• Provide insights and recommendations to the sales team and management based on data analysis.
9. Customer Relationship Management (CRM):
• Utilize CRM software to manage customer interactions, track sales activities, and maintain customer profiles.
• Keep customer information accurate and up to date in the CRM system.
10. Team Collaboration:
• Collaborate with the sales team to develop and execute sales strategies and goals.
• Attend sales meetings and provide administrative support during meetings and presentations.
11. Compliance and Documentation:
• Ensure that all Sales activities and documentation adhere to company policies and legal requirements.
技能
Hamza Hassan Detergents & Soap SMC Pvt Limited
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