Business Development Executive

HR WAYS (PRIVATE) LIMITED

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PKR. 60,000 - 70,000/Month

Responsibilities:

Managing Online Sales:

Handle and process online sales through various e-commerce platforms (website, social media, etc.).
Assist customers with product inquiries and guide them to make purchases, ensuring a smooth transaction process.

Customer Communication:

Respond promptly to customer queries via email, chat, and phone calls.
Maintain excellent communication with customers to build strong relationships and ensure satisfaction.

Phone Support:

Attend incoming calls related to product inquiries, order statuses, and other sales-related questions.
Provide clear and concise information on products, pricing, and promotions.

Follow-ups and Feedback:

Follow up with customers post-purchase to ensure satisfaction and address any concerns.
Collect customer feedback to improve services and sales processes.

Product Knowledge:

Keep up to date with product information and pricing to better assist customers with accurate details.
Be able to highlight key features and benefits of products to enhance customer decision-making.

Order Management:

Assist with tracking online orders, ensuring timely fulfillment, and resolving any order issues.

Sales Growth:

Support in driving sales through effective communication and relationship-building strategies.
Suggest promotions and discounts to encourage repeat business and upselling opportunities.

Requirements:

1+ year of experience in online sales, customer service, or a similar role.
Excellent communication skills (verbal and written).
Comfortable answering calls and engaging with customers in a professional manner.
Good understanding of online sales platforms and basic CRM tools.
A proactive and customer-focused mindset