Dispatch Officer

We are seeking a reliable and organized Dispatch Officer to join our team. The Dispatch Officer will be responsible for coordinating the timely and efficient dispatch of goods and materials to ensure customer satisfaction and operational efficiency. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

Order Management:
- Review and process incoming orders for dispatch.
- Ensure all orders are accurately picked, packed, and labeled for delivery.
Coordination:
- Coordinate with warehouse staff to ensure timely loading of vehicles.
- Schedule and dispatch delivery vehicles based on routes and delivery timelines.
Communication:
- Communicate with drivers to provide them with necessary information regarding deliveries.
- Serve as the point of contact for customer inquiries related to dispatch and delivery status.
Documentation:
- Maintain accurate records of all dispatched orders and deliveries.
- Prepare and submit reports on dispatch activities, including delivery times and issues encountered.
Problem-Solving:
- Address and resolve any issues or delays in the dispatch process.
- Collaborate with other departments to ensure smooth operations and customer satisfaction.
Compliance:
- Ensure compliance with company policies and industry regulations related to transportation and logistics.
- Monitor vehicle conditions and ensure they are maintained according to safety standards.

Qualifications:

Bachelor's or equivalent
Prior experience in customer service with courier companies or e-commerce platforms will be preferred.
Fresh are also encouraged to apply
Excellent communication and interpersonal abilities.
Ability to work under pressure and meet tight deadlines.

Work Mode: Onsite - Full Time

Experience: 1-3 years

Days: Monday to Friday

Timing: 9am - 5pm