Monitoring Solution Specialist

Key Responsibilities

Monitoring Solution Deployment and Configuration:

• Design, implement, and configure monitoring solutions (e.g. Dynatrace, AppDynamics, Datadog, Splunk, SolarWinds, etc.) for applications, infrastructure, and network monitoring.
• Set up monitoring agents, data collection, and alerting systems for critical IT assets, both on-premises and in the cloud.
• Integrate monitoring systems with existing IT operations tools (e.g., ITSM, ticketing, and incident management systems) to automate alerts and incident responses.

System and Application Monitoring:

• Develop and configure comprehensive monitoring strategies for all layers of IT systems, including Applications, hardware, operating systems, databases, and networks.
• Ensure key metrics are captured, including system uptime, performance, transaction latency, resource utilization, error rates, and other business-critical indicators.
• Monitor On-Premises, Cloud Environments (AWS, Azure, Google Cloud) and containerized applications (Docker, Kubernetes) to ensure optimal performance and resource utilization.

Alerting and Incident Management:

• Design and implement alerting systems based on thresholds and key performance indicators (KPIs) to notify stakeholders of potential issues.
• Investigate, troubleshoot, and resolve monitoring-related incidents, ensuring minimal system downtime and performance degradation.
• Work with operations, development, and support teams to resolve system issues and improve the effectiveness of the monitoring solution.

Data Analytics and Reporting:

• Collect and analyze monitoring data to identify trends, patterns, and potential risks to system availability and performance.
• Develop custom dashboards and reports to visualize system performance, availability, and incident trends.
• Provide actionable insights to improve system reliability and optimize resource allocation.

Continuous Improvement and Automation:

• Continuously evaluate and improve monitoring coverage, ensuring new systems, applications, and technologies are properly monitored.
• Automate monitoring tasks and workflows, including alert escalation, ticket creation, and issue resolution.
• Keep abreast of industry best practices, new monitoring tools, and emerging technologies to enhance monitoring capabilities.

Collaboration and Cross-Functional Support:

• Collaborate with infrastructure, DevOps, and security teams to ensure end to end visibility across the entire IT ecosystem.
• Provide training and support to internal teams on how to interpret monitoring data and respond to alerts.
• Act as a subject matter expert (SME) for monitoring systems, providing guidance on monitoring tool configuration, optimization, and troubleshooting.

Documentation and Knowledge Management:

• Document monitoring system configurations, workflows, and processes for future reference and training.
• Maintain a knowledge base of common issues, alerts, and resolutions to improve incident management efficiency.

Requirements:

• Proven experience in deploying, configuring, and managing monitoring solutions (e.g. Dynatrace, AppDynamics, Datadog, Splunk, SolarWinds etc.).
• Hands-on experience with monitoring applications, systems, cloud environments (AWS, Azure, GCP), and containerized services (Docker, Kubernetes).
• Experience with automated monitoring and incident response workflows, including integration with ITSM or ticketing systems.
• Familiarity with Application, and infrastructure monitoring, including networks, servers, and storage systems.

Qualifications:

• Bachelors or Masters degree in Computer Science or a related field.
• Strong communication skills

Experience: 1-2 Years

Timing: Rotational Shifts Morning 9 am to 5:30 pm, Evening and Night

Working Days: Monday to Friday

Benefits:

• Market competitive salary
• Ongoing training and professional development opportunities.
• A collaborative and dynamic work environment.
• Medical Insurance
• Employee Provident Fund
• EOBI
• Mobile SIM