发布 d 小时前 28 查看 Report Job
PKR. 60,000 - 70,000/Month
Responsibilities:
- Build, maintain, and strengthen long-term relationships with clients to ensure customer satisfaction and retention.
- Act as the primary point of contact for key clients, addressing their needs and concerns in a timely manner.
- Address customer inquiries, complaints, and concerns by providing efficient solutions, maintaining customer satisfaction and company reputation.
- Maintain regular communication through emails, calls, and meetings to provide updates, share product enhancements, or address potential issues before they escalate.
- Proactively offer recommendations or solutions that can benefit the customer.
- Collect and analyze client feedback to understand satisfaction levels and identify areas for improvement through surveys, interviews, and direct communication.
- Develop and implement strategies to retain clients, reduce churn, and increase customer loyalty.
- Identify upselling or cross-selling opportunities to strengthen relationships and expand business.
- Collaborate with sales, marketing, and product development teams to ensure smooth operations and customer satisfaction.
- Handle escalations and complaints with a focus on conflict resolution, ensuring professionalism.
- Keep detailed records of customer interactions, feedback, complaints, and resolutions.
Requirements:
- Bachelor’s degree in BBA, Mass Communication, or a related field.
- 1-3 years of relevant experience in customer service or account management.
- Proficiency in CRM software.
- Strong cross-functional collaboration and client communication skills.
Hybrid Dot Pvt Ltd
· 1-10 员工 - 拉合尔
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