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Sales Coordinator

The Sales Coordinator / Quotes Expert will support sales team by being the first point of contact for new and existing one off client queries; with a particular emphasis on one off quotes for all transport modes and services, offered by the organization to meet the client’s requirements. This role will require attention to detail and experience in sales administration in a fast paced environment.

Job Timing: 01:30PM to 10:30PM PST

Note: Hefty sales bonuses in multiples of achieved targets are offered!

Job Description:

To generate spot rates and provide freight quotes to approaching clients promptly on the Air, Sea and Road shipments both on the import and export side;
To raise quotes on a pattern set in the system and provide revised estimates where required in follow up to the process on terms and conditions advised by line manager;
To do active follow up with clients over the phone calls and emails for securing immediate quote approvals and pass on the same to operations with active monitoring;
To take assistance from operations for finalizing quotes and approaching clients accordingly for taking additional approvals for reconciliation before reaching the final settlement;
To create and maintain a relationship with both clients, prospects and Key Account Managers and to work closely with freight and other departments to resolve customer queries and be in front position to take up rate negotiations;
To do Day-to-day quote management and follow up for closing business and working with internal teams to resolve client’s issues on priority;
To handle maintenance of current customers, doing analysis of current lanes to assure we are competitive and providing excellent service and soliciting for more business from customers;
To keep a check on current rates in the marketplace offered by competitors and recommend the changes to administration accordingly for ensuring competitive advantage;
To make the data entry and ensure accuracy of data in Cargowise CRM and other programs as used by team internally;
To maintain a log of freight expenditures for preparing improved sales quotes so that the new clients can enjoy worry free budgeted deliveries without any escalations;
To maintain log of shipment pricing based on common types and applying filters to accept or reject shipments for quote as per global trends and company policy;
To produce content and sales campaigns via Cargowise CRM and working with sales department to promote offers and target markets to attract new customers, suppliers, and business partners.

Job Requirements;

Experience with transportation and logistics industries (Preferred)
Awareness of the Freight Forwarding industry (Preferred)
Previous sales experience of dealing with Sales/Spot Quotes
IT literate with good communication skills
Experience of working in a proactive sales role either on the phone or face-to-face

Education and Qualifications:

Bachelor’s degree in supply chain operations, freight, accounting, data management or related field;
English fluency with strong written communication and interpersonal skills to deal with customer service;
Advanced ability to work comfortably with Microsoft Office software, specifically Word, Excel, and PowerPoint.

Benefits