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We are seeking a skilled and customer-focused Customer Support Staff to join our team. As a Customer Support Staff, you will be responsible for providing exceptional support to our customers, resolving their queries, and ensuring their satisfaction. If you have a passion for delivering outstanding customer service and a basic knowledge of computers and MS Office, we encourage you to apply.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and concerns in a timely and professional manner
- Provide product and service information to customers
- Collaborate with internal teams to resolve complex customer issues
- Meet or exceed customer satisfaction and performance targets
Requirements
- Basic knowledge of computer and MS Office (Word, Excel, PowerPoint, Outlook)
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- -Experience in a customer-facing role, preferably in the telecom industry
What We Offer
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance
Jazz Point
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