Customer Experience Specialist

We are looking for someone stellar to provide amazing customer . If you have an interest in working in a growing, ever-changing technical environment, read on to learn more about this opportunity. This role will allow you to grow your customer service skills and deal with an assortment of business challenges. You will learn to support the company’s B2C cycle and understand the learner community.Note: This is a Rotational Shift.In this role you will:Customer support:Address and answer inbound customer support requestsCollaborate with Dev and Business partners to resolve learner-related issueExpand support docs to increase efficiency and accuracy in the support cycleBoost customer satisfaction through customer-obsessive mentalityOther:Assist with other company projects as requestedAbout you:Demonstrated ability to manage time effectively and juggle multiple priorities resulting in high quality outcomesMust have a high level of professionalism with a strong customer focusSuperior oral and written communication skills in English.Ability to work with minimal supervision.About Educative:Educative is a hands-on learning platform for software developers of all levels. We were founded by industry veterans who understand first-hand the problems developers face staying on the cutting edge of modern technology. Educative's interactive, text-based courses are built to teach you the skills employers are looking for. We provide tools like in-browser coding environments and interview-focused assessments to help you practice as you learn.Educative is connecting millions of developers worldwide to become a developer, grow their skills, or prepare for an interview.Our learners rely on us to create engaging courses to get better at their . With the courses that you create, learners can maximize their success.