Assistant Manager Quality Assurance - CS

We're Hiring at SIAR DigitalWe are looking for a motivated and detail-orientedQuality Assurance Customer Service Assistant Managerto join our team.Responsibilities:Quality Monitoring:Evaluate customer service interactions (phone calls, emails, chat) to ensure compliance with company policies, procedures, and quality standards.Feedback & Coaching:Provide constructive feedback to customer service agents based on quality evaluations. Work closely with the team to improve their performance and skills.Process Improvement:Identify areas for improvement in customer service processes and collaborate with management to implement solutions.Documentation & Reporting:Maintain accurate records of quality evaluations, customer feedback, and performance trends. Prepare and present regular reports to management.Training Support:Assist in the development and delivery of training materials aimed at improving customer service quality and efficiency.Customer .Issue Resolution:Help resolve complex customer issues by reviewing interactions and recommending solutions to ensure customer satisfaction.Stay Updated:Keep up-to-date with product knowledge, policies, and industry trends to maintain service excellence.Qualifications and Experience...About Us:We are a highly professional eCommerce services company that prides itself inproviding the highest level of turkey solution services to industry-leading brandswithin the fast and luxury fashion sectors as well as cosmetics and ********* - Rs75,000.00 per month