Support Staff

The Support Staff plays a vital role in maintaining a clean, organized, and welcoming office environment to ensure smooth daily operations. This position involves daily cleaning and upkeep of the office premises, including dusting, sweeping, mopping, and sanitizing common areas such as washrooms, meeting rooms, kitchen, and workspaces. A key responsibility is to keep washrooms clean and well-stocked with necessary supplies at all times. The role also includes preparing and serving tea, coffee, and refreshments to staff and guests, while ensuring that kitchen utensils and crockery are kept clean and orderly.

The Support Staff is responsible for opening the office punctually, preparing the workspace before staff arrival, and securely closing the office at the end of each day. Additional duties include assisting with photocopying, scanning, organizing documents, setting up meeting rooms, and running small errands as needed. Managing office supplies related to cleaning and kitchen areas is essential, which involves tracking inventory and reporting restocking requirements promptly.

Supporting the logistics for trainings, workshops, or events is another important aspect of the role. The Support Staff warmly welcomes visitors, directs them appropriately, and offers refreshments, contributing to a positive and professional office atmosphere. Adherence to safety and hygiene protocols is critical, especially when handling food and performing cleaning tasks. Any maintenance or safety issues must be reported promptly to the supervisor to ensure a safe working environment.

In addition to routine cleaning, the Support Staff supervises and performs specific tasks such as cleaning furniture and fixtures, waste disposal, refilling drinking water, and maintaining kitchen hygiene. They also assist in arranging furniture or supplies to support smooth office operations and carry out other assigned duties as required. A strong emphasis is placed on promoting and modeling a safe and respectful workplace, with a focus on safeguarding. This includes reporting any safeguarding incidents, completing related training, and strictly adhering to safeguarding policies.

Candidates for this role should have a minimum middle-level school education, with matriculation preferred. A local police-verified character certificate is required. Ideally, applicants will have 1 to 2 years of experience in a similar support or office assistant role, preferably within NGOs, private offices, or public sector organizations. A basic understanding of hygiene, cleanliness, and workplace safety is essential. The ability to prepare tea and coffee and manage refreshments in a clean and respectful manner is expected. Familiarity with office equipment such as photocopiers and water dispensers is an advantage.

The ideal candidate will be trustworthy, punctual, and capable of maintaining confidentiality. Good interpersonal and communication skills are necessary, along with a respectful and courteous attitude toward staff and visitors. A willingness to take initiative, support team needs, and demonstrate responsibility toward assigned duties is essential for success in this role.