Social Media Intern (Night Shift)

Job Summary
We are seeking a motivated and customer-focused Communication Specialist to engage with potential clients through various online chat platforms, including Instagram and LinkedIn. The ideal candidate will be responsible for managing customer interactions, providing timely and professional responses, and fostering positive relationships that support sales and service objectives. This role requires excellent communication skills, a proactive approach to customer engagement, and the ability to guide prospects through our service offerings effectively.

Key Responsibilities
- Engage with potential customers via online chat platforms such as Instagram and LinkedIn, ensuring a friendly and professional tone at all times.
- Respond promptly to customer inquiries, addressing questions and concerns with accuracy and professionalism.
- Build and maintain positive relationships with customers by delivering engaging and personalized communication.
- Assist customers in understanding our services, providing clear and detailed information to support their decision-making process.
- Guide prospects through the sales process, helping to close sales by addressing objections and highlighting key benefits.
- Follow up on potential leads consistently to encourage conversion and maximize sales opportunities.
- Ensure all customer interactions are documented accurately to maintain up-to-date records of communications and sales progress.

Required Qualifications
- Proven experience in customer service, sales support, or online communication roles.
- Strong written communication skills, with the ability to engage customers effectively through chat platforms.
- Ability to respond quickly and professionally to inquiries while maintaining a positive attitude.
- Familiarity with social media platforms such as Instagram and LinkedIn for business communication.
- Excellent interpersonal skills to build rapport and trust with potential customers.
- Detail-oriented with the ability to provide accurate and clear information about services.
- Self-motivated and proactive in following up on leads and closing sales.

Preferred Qualifications and Benefits
While not explicitly stated, candidates with prior experience in digital sales or social media customer engagement will have an advantage. This role offers the opportunity to develop valuable skills in online customer interaction and sales conversion within a dynamic and supportive work environment.

If you are passionate about connecting with customers and driving sales through effective online communication, we encourage you to apply and join our team.