IT Officer

Job Summary
We are seeking a skilled and proactive IT Support Technician to join our team. This role is essential for ensuring seamless internet connectivity, maintaining office hardware, and providing timely technical support to staff. The ideal candidate will have hands-on experience with Mikrotik routers, strong troubleshooting skills, and the ability to manage a variety of IT equipment and software. This position requires a detail-oriented individual who can work collaboratively while independently resolving IT issues to maintain smooth daily operations.

Key Responsibilities
The IT Support Technician will be responsible for monitoring and maintaining reliable internet connectivity across the office. This includes troubleshooting issues related to slow or disconnected internet services to minimize downtime. A significant part of the role involves managing and configuring Mikrotik routers, including setting up bandwidth control, user authentication, and hotspot configurations to optimize network performance.

In addition to network management, the technician will lay and organize LAN cables across workstations to ensure efficient and tidy infrastructure. They will also install, maintain, and repair computers, printers, and other IT equipment, performing regular hardware checkups to prevent unexpected failures.

Maintaining an up-to-date inventory of IT assets is crucial, as is installing and configuring operating systems and essential office software such as Microsoft Office and web browsers. The technician will provide support for ticketing software and other business applications, assisting users with system logins, email access, and common IT issues.

Daily responsibilities include responding promptly to IT support requests from staff, troubleshooting and resolving hardware, software, and network problems efficiently. The technician will also provide basic IT training to new or non-technical employees to enhance their comfort and productivity with technology.

Accurate documentation of IT issues and their resolutions is required to track recurring problems and inform the IT Manager of major incidents. The technician will assist in preparing backup schedules and ensuring data safety protocols are followed to protect company information.

Required Qualifications
Candidates must have solid knowledge of internet wiring and troubleshooting techniques. Practical experience configuring Mikrotik routers is essential, along with the ability to diagnose and repair basic hardware and software issues. Familiarity with the Windows operating system, basic networking concepts, and printer setup is required.

Strong communication and teamwork skills are necessary to effectively support staff and collaborate with the IT team. Attention to detail and a proactive approach to identifying and resolving IT challenges are critical for success in this role.

Preferred Qualifications and Benefits
While not explicitly stated, candidates with additional certifications in networking or IT support, experience with backup solutions, or knowledge of other business applications will be highly valued. This role offers the opportunity to work in a dynamic office environment where your technical expertise will directly contribute to operational efficiency and employee satisfaction.

---

This position is ideal for a motivated IT professional eager to apply their technical skills in a hands-on support role, ensuring the smooth functioning of office technology and network infrastructure.