Hajj & Umrah Consultant / Travel Agent

Job Summary

We are seeking a detail-oriented and customer-focused Travel Booking Specialist to join our team. The ideal candidate will have experience handling travel arrangements, with a particular advantage for those familiar with Hajj and Umrah bookings. This role requires a strong understanding of airline ticketing, fare rules, and regulations, combined with excellent communication skills in English. The successful candidate will be self-motivated, goal-driven, and committed to delivering exceptional service to our clients.

Key Responsibilities

The primary responsibility of this role is to manage travel bookings efficiently and accurately. A significant focus will be on handling Hajj and Umrah travel arrangements, ensuring all aspects of the booking process meet the specific needs of these religious journeys. The candidate will be expected to demonstrate comprehensive knowledge of airline ticketing systems, including fare rules and regulations, to provide accurate and timely information to customers.

Effective communication is essential, as the role involves interacting with clients, suppliers, and internal teams. The candidate must be proficient in both spoken and written English to ensure clear and professional correspondence. Maintaining a customer-centric approach is critical, with an emphasis on delivering high-quality service and exceeding client expectations.

Additionally, the role requires the ability to work independently with a strong sense of motivation and a focus on achieving set goals. The candidate should be proactive in managing tasks and resolving any issues that arise during the booking process.

Required Qualifications

- Proven experience in travel booking, preferably with exposure to Hajj and Umrah travel arrangements.
- Strong knowledge of airline ticketing, including fare rules, ticketing regulations, and industry standards.
- Excellent command of English, both spoken and written, to communicate effectively with clients and partners.
- Demonstrated customer service skills with a commitment to maintaining a high standard of client satisfaction.
- Self-motivated and goal-oriented mindset, capable of working independently and managing multiple tasks efficiently.

Preferred Qualifications and Benefits

While not mandatory, prior experience specifically related to Hajj and Umrah bookings will be considered a significant advantage. Candidates with this background will have a deeper understanding of the unique requirements and sensitivities involved in these travel arrangements.

We offer a supportive work environment where dedication and professionalism are valued. This role provides an excellent opportunity to develop your expertise in the travel industry, particularly in specialized religious travel services.

If you are passionate about travel, possess strong organizational skills, and are committed to delivering outstanding service, we encourage you to apply and join our dynamic team.