Captain

Sheikh Saleem Group Of Companies

伊斯兰堡，巴基斯坦

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发布 d 天前 63 查看 Report Job

Job Summary
We are seeking a dedicated and experienced Restaurant Supervisor to oversee daily restaurant operations and ensure exceptional guest service. The ideal candidate will lead and coordinate the waitstaff and service team, maintain high standards of service, and contribute to a positive dining experience. This role requires strong leadership, excellent communication skills, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Key Responsibilities
As a Restaurant Supervisor, you will be responsible for supervising restaurant staff to guarantee smooth daily operations and outstanding guest service. You will greet guests warmly, uphold high service standards, and coordinate the activities of waitstaff and service personnel to ensure seamless teamwork. Assigning tasks and managing proper staffing of sections will be essential to maintain efficiency during service hours.

You will also take orders, recommend menu items, and assist with upselling to enhance the guest experience and increase sales. Ensuring the timely and accurate delivery of food and beverages is critical, as is handling guest complaints professionally and escalating issues when necessary to maintain customer satisfaction.

Training new service staff and supporting ongoing training programs will be part of your role to ensure consistent service quality. You will regularly inspect the dining room to verify cleanliness, proper setup, and adherence to health and safety standards. Additionally, you will oversee accurate billing and payment processing to ensure smooth financial transactions.

Inventory management will also be part of your duties, assisting in stock inventory and ordering supplies as needed. Maintaining compliance with restaurant policies and service standards is essential to uphold the establishment’s reputation and operational excellence.

Required Qualifications
The successful candidate will possess strong leadership, interpersonal, and communication skills, enabling effective team management and guest interaction. You must be able to work efficiently under pressure in a fast-paced environment, maintaining composure and focus.

A solid understanding of food and beverage products, along with service techniques, is necessary to support staff and enhance guest satisfaction. Proficiency in POS systems and basic computer skills is required to manage orders, billing, and inventory effectively.

Core competencies include team leadership, customer service excellence, conflict resolution, time management, attention to detail, and sales or upselling techniques. These skills are vital to driving operational success and delivering a memorable dining experience.

Preferred Qualifications and Benefits
While not explicitly stated, candidates with prior supervisory experience in the restaurant industry and a passion for hospitality will be highly valued. Opportunities for professional growth and development through ongoing training programs may be available.

This role offers the chance to work in a dynamic environment where leadership and customer service skills are recognized and rewarded. If you are committed to excellence and eager to contribute to a thriving restaurant team, we encourage you to apply.