Call centre Agent-US CAMPAIGN (Xfinity Inbound Calls)

Job Summary
We are seeking a dedicated Customer Service Representative to manage inbound calls related to Xfinity services. This role involves addressing billing inquiries, resolving service issues, and providing general support to enhance the overall customer experience. The ideal candidate will be skilled in troubleshooting technical problems, handling payment processes, and effectively communicating product information. This position requires a customer-focused professional who can maintain accurate records and collaborate across departments to ensure timely resolution of customer concerns.

Key Responsibilities
- Manage inbound customer calls concerning billing questions, service disruptions, and general support for Xfinity products, including internet, TV, and phone services.
- Assist customers in resolving billing discrepancies by reviewing account charges, processing payments, and clarifying billing statements.
- Troubleshoot technical issues related to Xfinity services, providing step-by-step guidance and escalating complex problems to specialized teams when necessary.
- Educate customers about available products, services, and current promotions to improve customer satisfaction and encourage service adoption.
- Accurately document all customer interactions, transactions, and resolutions within the company’s database system to maintain up-to-date records.
- Work closely with technical support, sales, and other internal departments to facilitate seamless communication and ensure customer issues are resolved efficiently.

Required Qualifications
- Proven experience in inbound sales, billing, or call center environments is highly preferred.
- Strong verbal and written communication skills with a clear focus on delivering excellent customer service.
- Ability to troubleshoot technical issues related to internet, television, and phone services effectively.
- Detail-oriented with the ability to maintain accurate records of customer interactions and transactions.
- Collaborative mindset to work effectively with cross-functional teams and escalate issues when necessary.
- Comfortable handling multiple customer inquiries and resolving billing and service-related concerns in a timely manner.

Preferred Qualifications and Benefits
While not explicitly stated, candidates with prior experience working in telecommunications or with Xfinity services will have an advantage. The role offers an opportunity to develop expertise in customer service within a leading service provider environment, with potential for growth and advancement.

This position is ideal for individuals who thrive in fast-paced call center settings and are passionate about helping customers navigate their service options and resolve issues efficiently. If you are a proactive communicator with a commitment to customer satisfaction, we encourage you to apply.